|Estimated Time||Delivery Fee|
|France & Monaco||1-2 Days||FREE|
|Europe & International||3-5 Days||€15,00 Flat Rate|
Please note that we are stating the estimated delivery time, and SIRO CASHMERE cannot be held accountable for any third party delays. Transactions are processed in EURO.
For all deliveries we use DHL Express. All deliveries are insured and require a signature upon receipt.
If no one is available to receive your item, a card will be left offering you the option to have the item delivered on a different date or collected from your local DHL office.
Late and lost delays
Items cannot be replaced before they are classified as lost items by DHL. That is 20 working days for France and 30 working days for International deliveries after the dispatch date.
On international deliveries, your parcel is usually handled by more than one courier service. Hence when parcels are sent abroad, the actual delivery of your parcel will be their responsibility. Often delays of up to 10 days are caused by customs checks.
Parcels that are tracked as being delivered but not received by the customer (This may happen if you have provided us with your work address, where a colleague within your company or someone else has signed for). In these cases you will need to obtain a proof of delivery certificate from DHL by filling their signature request form. Please note that SIRO CASHMERE does not refund nor replace items that are tracked as being delivered. For such reasons we recommend that you provide us with your full home address including appartment number, floor level, house number, street names and post code for all deliveries.
You will receive your order in a branded box with the SIRO logo.